Privacy Policy


Terms of use
Welcome to the Healthy Chef Website which is operated by The Healthy Chef Pty Ltd
ACN  119 224 654
ABN 68278350377
Your access and use of our website constitute your agreement to the terms of use and compliance, conditions and disclaimers contained in this document.


The Healthy Chef Privacy Statement
At the Healthy Chef, we take our customers privacy seriously, and we will only collect and use your personal information as outlined below.
Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.


Personal information collected
The Healthy Chef does not sell, share or trade customers personal information collected online with third parties.
Personal information collected online will only be disclosed within our corporate group for internal use.
Competition entries are shared with the associated sponsor of the competition.


Collection of Personal Information
When you create a Healthy Chef account, the personal information we collect may include your:


  • Name
  • Delivery Address
  • Email Address
  • Telephone Number
  • Mobile Number
  • Date of Birth
  • Gender


The personal information we collect from you will be used in some or all of the following ways:
– To deliver the products, you have purchased from the Healthy Chef
– To update you on the delivery of the product and for customer support purposes
– To provide you with relevant product information

When you register as a user on the healthy chef website or facebook, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information anytime by using the unsubscribe function within the electronic marketing material.


Security of Your Personal Information

The Healthy Chef ensures that all information collected will be safely and securely stored.
We protect your personal information by:
– Restricting access to personal information.
– Maintaining technology products to prevent unauthorised computer access.
– Securely destroying your personal information when it is no longer needed for our record retention purposes.


Disclosure of Personal Information
We will not share your information with any other organisations other than related companies for competitions and those third parties directly related to the delivery of the products you have purchased from the Healthy Chef website.
In exceptional circumstances, the Healthy Chef may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
The Healthy Chef is committed to complying with the Privacy Act and the National Privacy principles.


Collection of Computer Data
When you visit the Healthy Chef website, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer’s IP address
  • Browser type
  • Website you were visiting before you came to our site
  • The pages within the Healthy Chef you visit
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

The Healthy Chef use a range of 3rd party persistent cookies to identify the products you visit and to personalise off-network advertising so as to serve relevant and contextual advertising. These 3rd party cookies will assist us in collecting aggregated contextual data so as to serve more relevant content to you via programmatic channels. The cookies enable us to understand and improve the delivery of adverts to you, and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network partner servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site.

You can opt out of off-site and third-party-informed advertising by adjusting your cookie settings. For more information on your ad choices online and other services you can opt out of, visit the Digital Advertising Alliance:

Changes to the Privacy Policy
The Healthy Chef reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.


Breaches or complaints about breaches of privacy
If you believe that the Health Chef has breached your privacy, or if you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at [email protected]


By using the Healthy Chef website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected with the use of the website by you.


See your health practitioner for a full medical check-up before embarking on any new diet and fitness program. The Healthy Chef website is for your general information on how to eat healthy delicious food. It is not intended to be used as medical advice and should not be used to diagnose, treat, cure or prevent any medical conditions, nor should it be used for therapeutic purposes. The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical condition or are concerned about information on the website or the suitability of any product purchased from the Healthy Chef Pty Ltd, please consult a healthcare professional.


Competition & Survey Terms and Conditions

Employees of The Healthy Chef and their immediate families are ineligible to enter. By entering the Healthy Chef competition’s or survey’s, entrants will be deemed to agree with these terms of entry.

Competitions or surveys can be completed by each registered member once only.

Prizes will be sent to winners’ address once confirmed by the winner via their email address within 28 days.

Our decision is final, and no correspondence will be entered into.

Prizes must be taken as stated and no compensation will be payable if any prize winner is unable to use the prize as stated. Prizes are not exchangeable or redeemable for cash or other goods or services. A prize cannot be transferred to any other person unless agreed to by the Healthy Chef.

If the prize (or part of any prize) is unavailable, the Healthy Chef, in its discretion, reserves the right to substitute the prize (or that part of the prize) with an alternative prize to the equal value and/or specification, subject to any written directions from a regulatory authority.

These terms and conditions do not exclude or limit the application of any statutory provision where to do so would contravene that statute or cause any part of these terms and conditions to be void.

Eligible entrants consent to the Healthy Chef using the eligible entrant’s name, likeness, image and/or voice in the event they are a Winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this competition (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Healthy Chef.

If a competition or survey is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Healthy Chef, the promoter (The Healthy Chef) reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) to modify, suspend, terminate or cancel the promotion, as appropriate.

Any cost associated with accessing the promotion is the entrant’s responsibility. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to enter repeatedly automatically is prohibited and will render all entries submitted by that entrant invalid.

Except for any liability that cannot be excluded by law, the promoter (including its officers, employees and agents) excludes all liability (including negligence or mistake), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the competition/survey including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the promoter) due to any reason beyond the reasonable control of the promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a Winner or entrant; (f) participation in or use of a prize.

The Healthy Chef collects personal information in order to conduct the promotion and may, for an indefinite period unless otherwise advised, use the information for promotional, marketing and publicity purposes including sending electronic messages or telephoning the eligible entrant. Eligible entrants should direct any request to access, update or correct information to the Healthy Chef.


Ad Words & Google Analytics:

For each person visiting our site, information is automatically logged about you and how you use the website. For example your geographic location and the pages you view. This information and data is used for internal review purposes and allows us to improve our site and marketing.

We collect information volunteered by people on our site. For example, data submitted via forms.

We may use Google Analytics features based on Display Advertising (Remarketing and Google Analytics Demographics and Interest Reporting). These features use cookies to inform, optimise and serve ads based on your past visits to our site.

This allows us to report on demographics for understanding our site’s audience and display ads that relate to products and services you have viewed on our site as you browse websites on the Google Display Network using Remarketing.

If you would like to opt-out of customised Google Display Network ads and Google Analytics for Display Advertising you can use Ad Settings. You can also use the Google Analytics Opt-out Browser Add-on, so you are not tracked by Google Analytics.

Cookies are used on this site to record user-specific information.

With the exception of competitions, where entries maybe shared with the company offering the prize, we do not trade or sell any information that is volunteered or logged.

We have appropriate security measures in place to protect against the loss, misuse or alteration of information.

From time to time, we may use collected information for new, unanticipated uses not previously disclosed in this privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website.


Subscriptions and Credit Cards:

Your Credit card details are not stored on our website; they are stored securely via eWay, 3rd party gateway payment system, you can read more about eWay here:

If you are a subscriber to our digital newsletter, your email will be stored in our 3rd party digital marketing facilitator Campaign Monitor to ensure you receive the weekly newsletters.

If you do not wish to continue receiving our marketing material, you can unsubscribe from our newsletter anytime by clicking unsubscribe at the bottom of our newsletter.


The Healthy Chef and GDPR:

On the 25th May 2018 the General Data Protection Regulation (GDPR) goes into effect within the European Union. The GDPR replaces the 1995 Data Protction Directive and is aimed to consolidate the various privacy laws across the member states. You can read more about the GDPR here

The GDPR introduces classification of Personal data which is described as;

  • anything that contains a person’s name, email, address, phone number etc which directly identifies that user.
  • non-directly identifying information (Pseudonymous data) which does not allow for the identifying of a user but does allow for tracking of users interests. These identifiers consist of: Cookie IDs, Hashed email addresses, Mobile Advertising IDs and other identifiers that allow us to anonymously identify your browser.

The GDPR encourages the use of pseudonymous information as it reduces the risk associated with personal data and maintaining this data amongst various systems. By rendering data pseudonymous, data controllers (Publishers) can benefit from new, relaxed standards under the GDPR. For example, Article 6(4)(e) permits the processing of pseudonymized data for uses beyond the purpose for which the data was originally collected. When you browse our website, The Healthy Chef use pseudonymous identifiers to track browsing behaviour and shopping intent to show relevant advertising and use this approach in our targeting systems.

By continuing to use our Website, you are agreeing to the placement of cookies on your computer by us and our third party service providers. You may withdraw your consent at any time. If you do not wish to accept cookies in connection with your use of this Website, you must stop using our Website and disable cookies via your browser settings for this Website or globally. For more information on your ad choices online and other services you can opt out of targeted advertising from our advertising partners at any time by visiting:  

Please note that disabling cookies will affect the functionality of our Website, and may prevent you from being able to access certain features on our Website. For further information about deleting or blocking cookies, please visit: